Information systems outsourcing satisfaction: some explanatory factors
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Título: | Information systems outsourcing satisfaction: some explanatory factors |
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Autor/es: | González-Ramírez, Reyes | Gascó, José L. | Llopis, Juan |
Grupo/s de investigación o GITE: | Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO) |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Satisfaction | Outsourcing | Success | SEM | Information systems | Perceived benefits |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | 2015 |
Editor: | Emerald Group Publishing Limited |
Cita bibliográfica: | Industrial Management & Data Systems. 2015, 115(6): 1067-1085. doi:10.1108/IMDS-01-2015-0030 |
Resumen: | Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with outsourcing. |
URI: | http://hdl.handle.net/10045/48025 |
ISSN: | 0263-5577 (Print) | 1758-5783 (Online) |
DOI: | 10.1108/IMDS-01-2015-0030 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | © Emerald Group Publishing Limited |
Revisión científica: | si |
Versión del editor: | http://dx.doi.org/10.1108/IMDS-01-2015-0030 |
Aparece en las colecciones: | INV - SIRHO - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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IMDSSatisfactionFinalJune2015.pdf | Versión final (acceso restringido) | 332,34 kB | Adobe PDF | Abrir Solicitar una copia |
BISSatisfactionOutfinal2015.pdf | Preprint (acceso abierto) | 363,71 kB | Adobe PDF | Abrir Vista previa |
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