Information systems outsourcing satisfaction: some explanatory factors

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Título: Information systems outsourcing satisfaction: some explanatory factors
Autor/es: González-Ramírez, Reyes | Gascó, José L. | Llopis, Juan
Grupo/s de investigación o GITE: Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO)
Centro, Departamento o Servicio: Universidad de Alicante. Departamento de Organización de Empresas
Palabras clave: Satisfaction | Outsourcing | Success | SEM | Information systems | Perceived benefits
Área/s de conocimiento: Organización de Empresas
Fecha de publicación: 2015
Editor: Emerald Group Publishing Limited
Cita bibliográfica: Industrial Management & Data Systems. 2015, 115(6): 1067-1085. doi:10.1108/IMDS-01-2015-0030
Resumen: Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with outsourcing.
ISSN: 0263-5577 (Print) | 1758-5783 (Online)
DOI: 10.1108/IMDS-01-2015-0030
Idioma: eng
Tipo: info:eu-repo/semantics/article
Derechos: © Emerald Group Publishing Limited
Revisión científica: si
Versión del editor:
Aparece en las colecciones:INV - SIRHO - Artículos de Revistas

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