Information systems outsourcing satisfaction: some explanatory factors

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dc.contributorSistemas de Información y Recursos Humanos en las Organizaciones (SIRHO)es
dc.contributor.authorGonzález-Ramírez, Reyes-
dc.contributor.authorGascó, José L.-
dc.contributor.authorLlopis, Juan-
dc.contributor.otherUniversidad de Alicante. Departamento de Organización de Empresases
dc.identifier.citationIndustrial Management & Data Systems. 2015, 115(6): 1067-1085. doi:10.1108/IMDS-01-2015-0030es
dc.identifier.issn0263-5577 (Print)-
dc.identifier.issn1758-5783 (Online)-
dc.description.abstractPurpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with
dc.publisherEmerald Group Publishing Limitedes
dc.rights© Emerald Group Publishing Limitedes
dc.subjectInformation systemses
dc.subjectPerceived benefitses
dc.subject.otherOrganización de Empresases
dc.titleInformation systems outsourcing satisfaction: some explanatory factorses
Appears in Collections:INV - SIRHO - Artículos de Revistas

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