Information systems outsourcing satisfaction: some explanatory factors

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Title: Information systems outsourcing satisfaction: some explanatory factors
Authors: González-Ramírez, Reyes | Gascó, José L. | Llopis, Juan
Research Group/s: Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO)
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Satisfaction | Outsourcing | Success | SEM | Information systems | Perceived benefits
Knowledge Area: Organización de Empresas
Issue Date: 2015
Publisher: Emerald Group Publishing Limited
Citation: Industrial Management & Data Systems. 2015, 115(6): 1067-1085. doi:10.1108/IMDS-01-2015-0030
Abstract: Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with outsourcing.
ISSN: 0263-5577 (Print) | 1758-5783 (Online)
DOI: 10.1108/IMDS-01-2015-0030
Language: eng
Type: info:eu-repo/semantics/article
Rights: © Emerald Group Publishing Limited
Peer Review: si
Publisher version:
Appears in Collections:INV - SIRHO - Artículos de Revistas

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