Organizational design, quality management and competitive advantage in hotels

Please use this identifier to cite or link to this item:
Información del item - Informació de l'item - Item information
Title: Organizational design, quality management and competitive advantage in hotels
Authors: Pereira-Moliner, Jorge | Pertusa-Ortega, Eva | Tarí, Juan José | López-Gamero, María D. | Molina-Azorín, José F.
Research Group/s: Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Quality management | Organizational structure | Spain | Competitive advantage | Hotel
Knowledge Area: Organización de Empresas
Issue Date: 2016
Publisher: Emerald
Citation: International Journal of Contemporary Hospitality Management. 2016, 28(4): 762-784. doi:10.1108/IJCHM-10-2014-0545
Abstract: Purpose – The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive advantage. Design/methodology/approach – The study uses a partial least squares approach to test these relationships in 350 hotels in Spain. Findings – The findings show that QM influences specialization, formalization and interdepartmental interactions, and that QM practices influence both cost and differentiation competitive advantage. The results also indicate the importance of QM strategic and operational systems as practices that have a key impact on the characteristics of organizational design. Similarly, the QM operational system is key in the relationship between QM and cost competitive advantage. Finally, the QM operational, information and strategic systems positively influence differentiation competitive advantage. Practical implications – When hotels adopt QM practices, there will be significant changes in a number of organizational variables, including specialization, formalization and interdepartmental interactions. This paper provides empirical evidence that QM practices improve both cost and differentiation competitive advantage in the hotel industry. Originality/value – There has been little research on the effects of QM on organizational design in the hotel industry. The contribution of this paper is that analyze the effects of QM on organizational design and competitive advantage, extending knowledge about these issues in a specific sector.
Sponsor: This work has been carried out as part of the research project ECO2009-12231 funded by the Science and Innovation Ministry (Plan Nacional de I+D+i).
ISSN: 0959-6119 (Print) | 1757-1049 (Online)
DOI: 10.1108/IJCHM-10-2014-0545
Language: eng
Type: info:eu-repo/semantics/article
Rights: © Emerald Group Publishing Limited
Peer Review: si
Publisher version:
Appears in Collections:INV - EDOCMA - Artículos de Revistas

Files in This Item:
Files in This Item:
File Description SizeFormat 
Thumbnail2016_Pereira_etal_IJCHM_final.pdfVersión final (acceso restringido)201,75 kBAdobe PDFOpen    Request a copy
Thumbnail2016_Pereira_etal_IJCHM_preprint.pdfPreprint (acceso abierto)548,93 kBAdobe PDFOpen Preview

Items in RUA are protected by copyright, with all rights reserved, unless otherwise indicated.