A three-stage DEA model to evaluate learning-teaching technical efficiency: Key performance indicators and contextual variables

Please use this identifier to cite or link to this item: http://hdl.handle.net/10045/52433
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Title: A three-stage DEA model to evaluate learning-teaching technical efficiency: Key performance indicators and contextual variables
Authors: Fuentes Pascual, Ramón | Fuster, Begoña | Lillo-Bañuls, Adelaida
Research Group/s: Economía del Turismo, Recursos Naturales y Nuevas Tecnologías (INNATUR) | Internacionalización de la Empresa y Comercio Exterior | Territorio y Movilidad. Mercados de Trabajo y Vivienda
Center, Department or Service: Universidad de Alicante. Departamento de Análisis Económico Aplicado
Keywords: Learning-teaching technical efficiency | Key performance indicators | Contextual variables | Data Envelopment Analysis (DEA) | Super efficiency
Knowledge Area: Economía Aplicada
Issue Date: 15-Apr-2016
Publisher: Elsevier
Citation: Expert Systems with Applications. 2016, 48: 89-99. doi:10.1016/j.eswa.2015.11.022
Abstract: This study evaluates the technical efficiency of the learning-teaching process in higher education using a three-stage procedure that offers advances in comparison to previous studies and improves the quality of the results. First, it utilizes a multiple stage Data Envelopment Analysis (DEA) with contextual variables. Second, the levels of super efficiency are calculated in order to prioritize the efficiency units. And finally, through sensitivity analysis, the contribution of each key performance indicator (KPI) is established with respect to the efficiency levels without omission of variables. The analytical data was collected from a survey completed by 633 tourism students during the 2011/12, 2012/13 and 2013/14 academic course years. The results suggest that level of satisfaction with the course, diversity of materials and satisfaction with the teacher were the most important factors affecting teaching performance. Furthermore, the effect of the contextual variables was found to be significant.
URI: http://hdl.handle.net/10045/52433
ISSN: 0957-4174 (Print) | 1873-6793 (Online)
DOI: 10.1016/j.eswa.2015.11.022
Language: eng
Type: info:eu-repo/semantics/article
Rights: © 2015 Elsevier Ltd.
Peer Review: si
Publisher version: http://dx.doi.org/10.1016/j.eswa.2015.11.022
Appears in Collections:INV - Internacionalización de la Empresa y Comercio Exterior - Artículos de Revistas
INV - TEYMO - Artículos de Revistas / Journal Articles
INV - INNATUR - Artículos de Revistas

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