E-government success: some principles from a Spanish case study
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Título: | E-government success: some principles from a Spanish case study |
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Autor/es: | González-Ramírez, Reyes | Gascó, José L. | Llopis, Juan |
Grupo/s de investigación o GITE: | Dirección de Sistemas de Información y de Recursos Humanos |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | E-Government | Spain | Taxation |
Área/s de conocimiento: | Organización de Empresas |
Fecha de creación: | 2007 |
Fecha de publicación: | 2007 |
Editor: | Emerald Group Publishing Limited |
Cita bibliográfica: | GONZÁLEZ RAMÍREZ, M. Reyes; GASCÓ GASCÓ, José Luis; LLOPIS TAVERNER, Juan. “E-government success: some principles from a Spanish case study”. Industrial Management & Data Systems. 2007, Vol. 107, Issue 6. ISSN 0263-5577, pp. 845-861 |
Resumen: | Purpose - This paper has as its aim to analyse the evolution and current status of e-government, trying to deduce a series of basic principles for its success. Design/Methodology/Approach - A case study has served to achieve that aim, but prior to its presentation, a short review of the e-government literature along with some facts and figures have made it possible to assess the situation of e-government in various countries around the world, and more precisely in Spain. Findings - E-government lays emphasis on technology; however, the internal processes through which Public Administrations offer their services to citizens need careful reengineering. Originality/Value - Since, tax administration requires using a large amount of data, it is a key area in the application and study of e-government. That is why a Spanish public organisation in charge of tax administration has been examined in this paper. Research Limitations - Although a case study like this one, in which the analysis of e-government is restricted to the functioning of a tax administration body, may have limitations when it comes to generalising the conclusions drawn, the principles inferred from it can be easily extrapolated to the vast majority of Public Administrations. |
URI: | http://hdl.handle.net/10045/1290 |
ISSN: | 0263-5577 |
DOI: | 10.1108/02635570710758752 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Revisión científica: | si |
Versión del editor: | http://dx.doi.org/10.1108/02635570710758752 |
Aparece en las colecciones: | INV - SIRHO - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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Egovernment.pdf | Versión final | 124,9 kB | Adobe PDF | Abrir Solicitar una copia |
e.govIM&DS(MARZO07).pdf | Versión revisada | 195,73 kB | Adobe PDF | Abrir Vista previa |
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