Revisiting the Technological and Non-Technological Challenges to Municipal E-Government in Spain

Abstract

In the past decade, society and technology have made remarkable progress in the realm of the digital economy. Public administrations, in their double role as part and servant of society, must keep up with this progress, but this development does not happen without its difficulties. This paper aims to explore whether the transformation of local e-government environment has made a significant impact in the way municipalities face their challenges when implementing an e-government strategy. To do so, a longitudinal research was conducted to explore any changes within the perceived value of challenges to municipal e-government initiatives over the past 8 years by local Chief Information Officers in Spain. This theoretical and empirical research contributes to the ongoing discussion on the varying role of technology as an explicit hindrance and as base for other challenges, and the impact of other non ICT-driven challenges for e-government. It also proposes a set of managerial implications to help overcoming said challenges based on the knowledge of local government experts in a contingent manner. The paper’s results establish the significant and persistent effect of political interference in local e-government success in Spain, asserting that they are mostly non ICT-driven challenges that are viewed as significantly bigger obstacles today.