Does quality impact on hotel performance?
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http://hdl.handle.net/10045/12349
Title: | Does quality impact on hotel performance? |
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Authors: | Claver-Cortés, Enrique | Tarí, Juan José | Pereira-Moliner, Jorge |
Research Group/s: | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental |
Center, Department or Service: | Universidad de Alicante. Departamento de Organización de Empresas |
Keywords: | Quality systems | Business perfornance | Hotels | Quality standards | Spain |
Knowledge Area: | Organización de Empresas |
Issue Date: | 2006 |
Publisher: | Emerald Group Publishing Limited |
Citation: | CLAVER CORTÉS, Enrique; TARÍ GUILLÓ, Juan José; PEREIRA MOLINER, Jorge. "Does quality impact on hotel performance?". International Journal of Contemporary Hospitality Management. Vol. 18, No. 4 (2006). ISSN 0959-6119, pp. 350-358 |
Abstract: | Purpose – The aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance. Design/methodology/approach – The methodology selected is a study based on the perceptions of two hotel managers in Spain. Findings – On the one hand, the results show that the most important reasons to adopt and certify quality systems are internal and, on the other hand, that although positive effects on performance can be identified, the impact on financial performance is low. Originality/value – The value of this paper lies in that it provides the perceptions of hotel managers for others who wish to know the reasons leading to the implementation and certification of a quality system and the subsequent impacts on performance. |
URI: | http://hdl.handle.net/10045/12349 |
ISSN: | 0959-6119 (Print) | 1757-1049 (Online) |
DOI: | 10.1108/09596110610665357 |
Language: | eng |
Type: | info:eu-repo/semantics/article |
Peer Review: | si |
Publisher version: | http://dx.doi.org/10.1108/09596110610665357 |
Appears in Collections: | INV - EDOCMA - Artículos de Revistas INV - DECI-GLOBAL - Artículos de Revistas |
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IJCHM.pdf | Versión final (acceso restringido) | 65,63 kB | Adobe PDF | Open Request a copy |
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