Does quality impact on hotel performance?
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Campo DC | Valor | Idioma |
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dc.contributor | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental | en |
dc.contributor.author | Claver-Cortés, Enrique | - |
dc.contributor.author | Tarí, Juan José | - |
dc.contributor.author | Pereira-Moliner, Jorge | - |
dc.contributor.other | Universidad de Alicante. Departamento de Organización de Empresas | en |
dc.date.accessioned | 2009-11-10T10:58:38Z | - |
dc.date.available | 2009-11-10T10:58:38Z | - |
dc.date.issued | 2006 | - |
dc.identifier.citation | CLAVER CORTÉS, Enrique; TARÍ GUILLÓ, Juan José; PEREIRA MOLINER, Jorge. "Does quality impact on hotel performance?". International Journal of Contemporary Hospitality Management. Vol. 18, No. 4 (2006). ISSN 0959-6119, pp. 350-358 | en |
dc.identifier.issn | 0959-6119 (Print) | - |
dc.identifier.issn | 1757-1049 (Online) | - |
dc.identifier.uri | http://hdl.handle.net/10045/12349 | - |
dc.description.abstract | Purpose – The aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance. Design/methodology/approach – The methodology selected is a study based on the perceptions of two hotel managers in Spain. Findings – On the one hand, the results show that the most important reasons to adopt and certify quality systems are internal and, on the other hand, that although positive effects on performance can be identified, the impact on financial performance is low. Originality/value – The value of this paper lies in that it provides the perceptions of hotel managers for others who wish to know the reasons leading to the implementation and certification of a quality system and the subsequent impacts on performance. | en |
dc.language | eng | en |
dc.publisher | Emerald Group Publishing Limited | en |
dc.subject | Quality systems | en |
dc.subject | Business perfornance | en |
dc.subject | Hotels | en |
dc.subject | Quality standards | en |
dc.subject | Spain | en |
dc.subject.other | Organización de Empresas | en |
dc.title | Does quality impact on hotel performance? | en |
dc.type | info:eu-repo/semantics/article | en |
dc.peerreviewed | si | en |
dc.identifier.doi | 10.1108/09596110610665357 | - |
dc.relation.publisherversion | http://dx.doi.org/10.1108/09596110610665357 | - |
dc.rights.accessRights | info:eu-repo/semantics/restrictedAccess | - |
Aparece en las colecciones: | INV - EDOCMA - Artículos de Revistas INV - DECI-GLOBAL - Artículos de Revistas |
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