The impact of knowledge management on the internationalization, organizational ambidexterity and performance of Spanish hotel chains
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Título: | The impact of knowledge management on the internationalization, organizational ambidexterity and performance of Spanish hotel chains |
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Autor/es: | Úbeda-García, Mercedes | Rienda, Laura | Zaragoza Sáez, Patrocinio del Carmen | Andreu, Rosario |
Grupo/s de investigación o GITE: | Dirección Estratégica, Conocimiento e Innovación en una Economía Global (DECI-GLOBAL) |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Performance | Knowledge management | Internationalization | Ambidexterity | Spanish hotel firms |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | 7-may-2021 |
Editor: | Emerald |
Cita bibliográfica: | International Journal of Contemporary Hospitality Management. 2021, 33(5): 1507-1531. https://doi.org/10.1108/IJCHM-10-2020-1141 |
Resumen: | Purpose – This study aims to analyze the relationships between knowledge management, internationalization and ambidexterity, also exploring the influence of these variables on Spanish hotel chain performance. Hypotheses are proposed from the dynamic capabilities and knowledge-management views of the firm. Design/methodology/approach – The research model was tested on a sample of 70 Spanish hotel chains applying variance-based structural equation modeling (partial least squares). Findings – The results show that Spanish hotel chains that use knowledge management processes achieve a greater degree of internationalization and this increases their organizational ambidexterity. This study can also confirm a direct, positive and significant relationship between organizational ambidexterity and performance. Research limitations/implications – This research shows that knowledge may be considered an essential resource to improve hotel firms’ results. Spanish hotel firms should manage their knowledge to stimulate international activity because this could enhance learning capabilities related to organizational ambidexterity and positively influence performance. Originality/value – The present paper analyzes relationships between variables that had not previously been analyzed in a single model, including knowledge management, the degree of internationalization of hotel chains, ambidexterity and performance. |
URI: | http://hdl.handle.net/10045/116477 |
ISSN: | 0959-6119 (Print) | 1757-1049 (Online) |
DOI: | 10.1108/IJCHM-10-2020-1141 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | © Emerald Publishing Limited |
Revisión científica: | si |
Versión del editor: | https://doi.org/10.1108/IJCHM-10-2020-1141 |
Aparece en las colecciones: | INV - DECI-GLOBAL - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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Ubeda-Garcia_etal_2021_IntJContempHospitalityManag_final.pdf | Versión final (acceso restringido) | 311,84 kB | Adobe PDF | Abrir Solicitar una copia |
Ubeda-Garcia_etal_2021_IntJContempHospitalityManag_preprint.pdf | Preprint (acceso abierto) | 930,1 kB | Adobe PDF | Abrir Vista previa |
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