TY - JOUR TI - Universalistic and Contingent Perspectives on Human Resource Management: An Empirical Study of the Spanish Hotel Industry AU - Úbeda-García, Mercedes AU - Marco-Lajara, Bartolomé AU - García-Lillo, Francisco AU - Sabater Sempere, Vicente DA - 2013 UR - http://hdl.handle.net/10045/44416 AB - This research study's main purpose is to analyze the relationship between global Human Resource Management systems and organizational performance within a sample of Spanish hotels. The aim is to test whether: (a) the “human capital” or make Human Resource Management system has a positive effect on productivity, worker satisfaction, client satisfaction, and owner/shareholder satisfaction; and (b) the fit between the Human Resource Management system and the firm's strategic orientation in hotels exerts a positive impact on organizational performance. The make approach has been shown to produce positive results on several outcome measures; the contingency approach was not tested, though. KW - Strategy KW - Human resource management KW - Organizational performance KW - Hotel industry KW - Spain DO - 10.1080/15332845.2013.723265 SN - 1533-2845 (Print) PB - Routledge ER -