Smart destinations and the evolution of ICTs: a new scenario for destination management?

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Title: Smart destinations and the evolution of ICTs: a new scenario for destination management?
Authors: Ivars-Baidal, Josep | Celdrán Bernabéu, Marco Antonio | Mazón López, José Norberto | Perles-Ivars, Ángel F.
Research Group/s: Planificación y Gestión Sostenible del Turismo | Web and Knowledge (WaKe)
Center, Department or Service: Universidad de Alicante. Departamento de Análisis Geográfico Regional y Geografía Física | Universidad de Alicante. Departamento de Lenguajes y Sistemas Informáticos | Universidad de Alicante. Instituto Universitario de Investigaciones Turísticas | Universidad de Alicante. Instituto Universitario de Investigación Informática
Keywords: Smart tourism destinations | ICTs | Destination management organisations | Technology forecasting
Knowledge Area: Análisis Geográfico Regional | Lenguajes y Sistemas Informáticos
Issue Date: 2019
Publisher: Routledge
Citation: Current Issues in Tourism. 2019, 22(13): 1581-1600. doi:10.1080/13683500.2017.1388771
Abstract: The impact of information and communication technologies (ICTs) on tourism and their foreseeable future evolution seem to be shaping a new scenario for destination management. This new context has given rise to the need for new management models. One of these models is the emerging smart tourism destination (STD), although it requires greater conceptual precision in order to become a new paradigm for destination management. This paper proposes a systemic model for STDs which facilitates the interpretation of the role of ICTs in the management of tourism destinations. Accordingly, the Delphi technique has been applied so as to determine the opinion of experts regarding the feasibility of the STD approach, its advantages and limitations and also the size of the impact of ICTs on the management and marketing of tourism destinations. This prospective exercise highlights the intensification of the impact of ICTs over the coming years which will shape a new scenario for management characterised by technology and data management. However, the efficiency of the STD approach will not depend exclusively only on technology but also on an appropriate governance of the destination that systematically incorporates the three levels of the STD, namely the strategic–relational, instrumental and applied levels.
Sponsor: This research has been carried out within the framework of the project “New approaches for tourism destinations planning and management: conceptualization, case studies and problems. Definition of smart tourist destinations models” (CSO2014-59193-R) under the Spanish National R&D&I Plan financed by the Ministry of Economy and Competitiveness.
ISSN: 1368-3500 (Print) | 1747-7603 (Online)
DOI: 10.1080/13683500.2017.1388771
Language: eng
Type: info:eu-repo/semantics/article
Rights: © 2017 Informa UK Limited, trading as Taylor & Francis Group
Peer Review: si
Publisher version:
Appears in Collections:INV - PGST - Artículos de Revistas
INV - WaKe - Artículos de Revistas

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