Do smart tourism destinations really work? The case of Benidorm
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Título: | Do smart tourism destinations really work? The case of Benidorm |
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Autor/es: | Femenia-Serra, Francisco | Ivars-Baidal, Josep |
Grupo/s de investigación o GITE: | Planificación y Gestión Sostenible del Turismo |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Análisis Geográfico Regional y Geografía Física | Universidad de Alicante. Instituto Universitario de Investigaciones Turísticas |
Palabras clave: | Smart tourism destination | Smart solutions | DMO | Tourist experience | Tourist destination | Benidorm | Smart tourism |
Área/s de conocimiento: | Análisis Geográfico Regional |
Fecha de publicación: | 25-dic-2018 |
Editor: | Routledge |
Cita bibliográfica: | Asia Pacific Journal of Tourism Research. 2021, 26: 365-384. https://doi.org/10.1080/10941665.2018.1561478 |
Resumen: | Smart Destinations (SDs) have gained momentum in tourism research, but despite the growing body of literature devoted to the topic, some critical dimensions continue to be under-researched. Real fulfilment of two of the main objectives of SDs, namely enhancing tourists’ experiences and improving destinations management, remains largely unknown. By taking as a relevant case the destination of Benidorm, its smart destination strategy and solutions, this paper investigates whether and how these smart destination efforts are actually transforming destination management, marketing processes and tourists’ experiences. Through a sequence of qualitative methods including (i) documentary and other secondary data analysis, (ii) in-depth interviews with DMO representatives and key informants and (iii) in-depth interviews with tourists visiting the destination, rich data was obtained, systematically analysed and triangulated. The findings pose critical lessons for destinations in their transition towards smartness, especially for policy-makers, and shed light on the effects of smart solutions on tourist experiences. |
Patrocinador/es: | Research carried out within the project “Analysis of planning processes applied to smart cities and smart tourism destinations. Balance and methodological proposal for tourist spaces: Smart Tourism Planning” [CSO2017-82592-R] under the Spanish National R&D&I Plan and grant - BES-2015-073909-, funded by the Ministry of Economy, Industry and Competitiveness. |
URI: | http://hdl.handle.net/10045/85508 |
ISSN: | 1094-1665 (Print) | 1741-6507 (Online) |
DOI: | 10.1080/10941665.2018.1561478 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | © 2018 Asia Pacific Tourism Association |
Revisión científica: | si |
Versión del editor: | https://doi.org/10.1080/10941665.2018.1561478 |
Aparece en las colecciones: | INV - PGST - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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2018_Femenia_Ivars_AsiaPacificJTourRes_accepted.pdf | Versión revisada (acceso abierto) | 745,63 kB | Adobe PDF | Abrir Vista previa |
2018_Femenia_Ivars_AsiaPacificJTourRes_final.pdf | Versión final (acceso restringido) | 2,37 MB | Adobe PDF | Abrir Solicitar una copia |
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