Towards a conceptualisation of smart tourists and their role within the smart destination scenario

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Title: Towards a conceptualisation of smart tourists and their role within the smart destination scenario
Authors: Femenia-Serra, Francisco | Neuhofer, Barbara | Ivars-Baidal, Josep
Research Group/s: Planificación y Gestión Sostenible del Turismo
Center, Department or Service: Universidad de Alicante. Departamento de Análisis Geográfico Regional y Geografía Física | Universidad de Alicante. Instituto Universitario de Investigaciones Turísticas
Keywords: Smart tourism | Smart tourism destination | ICTs | Tourist behaviour | Smart tourist
Knowledge Area: Análisis Geográfico Regional
Issue Date: 10-Aug-2018
Publisher: Routledge
Citation: The Service Industries Journal. 2019, 39(2): 109-133. doi:10.1080/02642069.2018.1508458
Abstract: ‘Smart tourism’ and ‘smart destinations’ have been gaining attention as new frameworks within which to understand the impact the latest information and communication technologies (ICTs) have on the relationship between businesses, destinations and tourists. However, there is a crucial element of the smart tourism ecosystem that has been rather neglected in research hitherto: the tourists themselves. By acknowledging a shift in tourists’ behaviour due to the advent of disruptive factors, this paper conceptualises the recently emerged notion of ‘the smart tourist’. This new type of tourist is profiled through a description of their attitudes and behaviours, and their role within the smart destination scenario is depicted. By taking a consumer-centric perspective and framing the conceptualisation within the relevant theories, this paper contributes to the current body of knowledge on tourism in a highly technological context and facilitates bridging smart tourism theoretical foundations with empirical research. The observed transformation in tourists’ behaviour and its encapsulation in the smart tourist conceptualisation reveal critical managerial implications for both destination management organisations and businesses in the rapidly changing smart tourism ecosystem.
Sponsor: Research carried out within the project ‘Analysis of planning processes applied to smart cities and smart tourism destinations. Balance and methodological proposal for tourist spaces: Smart Tourism Planning’ (CSO2017-82592-R) under the Spanish National R&D&I Plan and Grant no. BES-2015-073909, funded by the Ministry of Economy, Industry and Competitiveness.
ISSN: 0264-2069 (Print) | 1743-9507 (Online)
DOI: 10.1080/02642069.2018.1508458
Language: eng
Type: info:eu-repo/semantics/article
Rights: © 2018 Informa UK Limited, trading as Taylor & Francis Group
Peer Review: si
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Appears in Collections:INV - PGST - Artículos de Revistas

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