Smart destinations and tech-savvy millennial tourists: hype versus reality

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dc.contributorPlanificación y Gestión Sostenible del Turismoes_ES
dc.contributor.authorFemenia-Serra, Francisco-
dc.contributor.authorPerles Ribes, José Francisco-
dc.contributor.authorIvars-Baidal, Josep-
dc.contributor.otherUniversidad de Alicante. Departamento de Análisis Económico Aplicadoes_ES
dc.contributor.otherUniversidad de Alicante. Departamento de Análisis Geográfico Regional y Geografía Físicaes_ES
dc.contributor.otherUniversidad de Alicante. Instituto Universitario de Investigaciones Turísticases_ES
dc.identifier.citationTourism Review. 2019, 74(1): 63-81. doi:10.1108/TR-02-2018-0018es_ES
dc.identifier.issn1660-5373 (Print)-
dc.identifier.issn1759-8451 (Online)-
dc.description.abstractPurpose – This paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by examining the response of this segment to three critical dimensions of technology use in the context of smart destinations. Tech-savvy tourists are here represented by highly educated Spanish millennial tourists. Design/methodology/approach – Data were obtained through an online survey and analysed through descriptive techniques and exploratory factor analysis using SPSS. Literature review was critical for setting the foundations of the research in this novel context. Findings – Results suggest the existence of a gap between the smart destination theoretical expectations and created hype and the real response of the examined demand in the three main scopes for this tourist-smart destination technology-based relationship, namely, mobile technology use, data sharing for personalised experiences and smart technologies for enhanced experiences. Research limitations/implications – Convenience sampling was used, and the results of the study cannot be generalised to all millennial tourists. The research is a first approximation to the interrelationship between tourists and smart destinations. Practical/implications – Tourists’ role and experiences mediated by information and communication technologies (ICTs) are decisive in smart destinations. Destination Management Organisations (DMOs), through their policies and actions, ought to take into account the limited predisposition of tourists in using mobile devices, sharing data and using smart technologies for their experiences. Privacy concerns appear to have special relevance for tourists and, therefore, for the future of smart destinations. Originality/value – The findings offer relevant insights for smart destinations from a neglected angle hitherto, as they introduce several interesting nuances which do not match entirely the fast track taken by institutions, media and academia. This is critical for better understanding tourists in the current panorama, for DMOs and for the theoretical foundations of smart tourism. Besides, the exploratory data analysis reveals potential dimensions of millennials’ behaviour, which can be useful for further investigations.es_ES
dc.description.sponsorshipResearch carried out within the project ‘Analysis of planning processes applied to smart cities and smart tourism destinations. Balance and methodological proposal for tourist spaces: Smart Tourism Planning’ (CSO2017-82592-R) under the Spanish National R&D&I Plan and Grant no. BES-2015-073909, funded by the Ministry of Economy, Industry and Competitiveness.es_ES
dc.rights© Emerald Publishing Limitedes_ES
dc.subjectGeneration Yes_ES
dc.subjectSmart tourismes_ES
dc.subjectSmart tourism destinationses_ES
dc.subjectTourist behavioures_ES
dc.subject.otherEconomía Aplicadaes_ES
dc.subject.otherAnálisis Geográfico Regionales_ES
dc.titleSmart destinations and tech-savvy millennial tourists: hype versus realityes_ES
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