Are Spanish Local Governments Preparing for Digital Era Governance? A Stakeholders´ Perspective

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Title: Are Spanish Local Governments Preparing for Digital Era Governance? A Stakeholders´ Perspective
Authors: Juana Espinosa, Susana Amalia de | Valdés Conca, Jorge | Canos-Daros, Lourdes
Research Group/s: Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO) | Dirección Estratégica, Conocimiento e Innovación en una Economía Global (DECI-GLOBAL)
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Digital era governance | E-government | Spain | Fuzzy numbers | Network management
Knowledge Area: Organización de Empresas
Issue Date: May-2017
Publisher: ToKnowPress
Citation: Dermol, Valerij; Smrkolj, Marko (Eds.). Management challenges in a network economy: proceedings of the MakeLearn and TIIM International Conference, 17-19 May 2017, Lublin, Poland. Bangkok; Celje; Lublin: ToKnowPress, 2017. ISBN 978-961-6914-21-5, pp. 239-247
Abstract: According to the principles of the Digital Era Governance (DEG) current, establishing a network of relationships with public sector stakeholders (i.e. public employees, public managers and users of public services) will aid in producing the necessary changes to overcome conflictive values, rules, behaviors and frameworks in public service provision. The management of this network is thus essential for the performance of public service provision processes, since the diversity of values, needs, attitudes and competence levels of said stakeholders will affect the outcome of e-government strategies. In this paper, we want to know which municipalities are perceived to have developed better e-government relationships with their stakeholders than others, by comparing the level of interaction. Also, we question if the level of success in the development of these relationships is reflected in common practices that may relate to good practices revealed by the literature. By means of fuzzy ordering techniques applied to a sample of Spanish municipalities, and the definition of an ideal provided by experts, our results show that those municipalities that take care about relations and interactions with their stakeholders are successful e-government-wise, while not-so-successful ones have to improve some practices to provide a better public service.
ISBN: 978-961-6914-21-5
Language: eng
Type: info:eu-repo/semantics/conferenceObject
Rights: © 2017 International School for Social and Business Studies. Published under the terms of the Creative Commons CC BY-NC-ND 4.0 License
Peer Review: si
Appears in Collections:INV - DECI-GLOBAL - Comunicaciones a Congresos, Conferencias, etc.
INV - SIRHO - Comunicaciones a Congresos, Conferencias, etc.

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