Does quality management improve performance or vice versa? Evidence from the hotel industry
Por favor, use este identificador para citar o enlazar este ítem:
http://hdl.handle.net/10045/66499
Registro completo de metadatos
Campo DC | Valor | Idioma |
---|---|---|
dc.contributor | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental | es_ES |
dc.contributor.author | Tarí, Juan José | - |
dc.contributor.author | Pereira-Moliner, Jorge | - |
dc.contributor.author | Pertusa-Ortega, Eva | - |
dc.contributor.author | López-Gamero, María D. | - |
dc.contributor.author | Molina-Azorín, José F. | - |
dc.contributor.other | Universidad de Alicante. Departamento de Organización de Empresas | es_ES |
dc.date.accessioned | 2017-05-31T09:18:02Z | - |
dc.date.available | 2017-05-31T09:18:02Z | - |
dc.date.issued | 2017-03 | - |
dc.identifier.citation | Service Business. 2017, 11(1): 23-43. doi:10.1007/s11628-015-0298-6 | es_ES |
dc.identifier.issn | 1862-8516 (Print) | - |
dc.identifier.issn | 1862-8508 (Online) | - |
dc.identifier.uri | http://hdl.handle.net/10045/66499 | - |
dc.description.abstract | This paper has several aims: (a) to identify an empirical taxonomy of quality management (QM), (b) to assess whether more advanced QM hotels achieve better performance levels and (c) to analyse whether hotels with better performance levels have more advanced QM levels. This paper contributes to identify a taxonomy of QM in hotels showing the association between a particular level of QM and different performance dimensions. In addition, the paper sheds light on the possible selection effect in the hotel industry. The study finds that hotels with higher QM levels have better hotel guest satisfaction and employee satisfaction, efficiency and better business performance. It also shows that hotels with better performance levels develop QM to a greater extent. Accordingly, QM level is one factor among others that explain better performance levels in hotels. Also, good performance can facilitate the implementation of QM practices. | es_ES |
dc.description.sponsorship | This work has been carried out as part of the research project ECO2009-12231 funded by the Science and Innovation Ministry (Plan Nacional de I+D+i). | es_ES |
dc.language | eng | es_ES |
dc.publisher | Springer Berlin Heidelberg | es_ES |
dc.rights | © Springer-Verlag Berlin Heidelberg 2015. The final publication is available at Springer via http://dx.doi.org/10.1007/s11628-015-0298-6 | es_ES |
dc.subject | Quality management | es_ES |
dc.subject | Performance | es_ES |
dc.subject | Cluster analysis | es_ES |
dc.subject | Selection effect | es_ES |
dc.subject | Hotel industry | es_ES |
dc.subject.other | Organización de Empresas | es_ES |
dc.title | Does quality management improve performance or vice versa? Evidence from the hotel industry | es_ES |
dc.type | info:eu-repo/semantics/article | es_ES |
dc.peerreviewed | si | es_ES |
dc.identifier.doi | 10.1007/s11628-015-0298-6 | - |
dc.relation.publisherversion | http://dx.doi.org/10.1007/s11628-015-0298-6 | es_ES |
dc.rights.accessRights | info:eu-repo/semantics/restrictedAccess | es_ES |
dc.relation.projectID | info:eu-repo/grantAgreement/MICINN//ECO2009-12231 | - |
Aparece en las colecciones: | INV - EDOCMA - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
---|---|---|---|---|
2017_Tari_etal_ServBus_final.pdf | Versión final (acceso restringido) | 309,92 kB | Adobe PDF | Abrir Solicitar una copia |
Todos los documentos en RUA están protegidos por derechos de autor. Algunos derechos reservados.