Effects of contextual variables on quality and performance

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Title: Effects of contextual variables on quality and performance
Authors: Tarí, Juan José | Abdullah, Muhammad Madi Bin
Research Group/s: Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Quality management | Performance | ISO 9001 | Scope of operations | Size
Knowledge Area: Organización de Empresas
Issue Date: 2017
Publisher: Routledge
Citation: Total Quality Management & Business Excellence. 2017, 28(2): 190-204. doi:10.1080/14783363.2015.1050310
Abstract: The aim of this paper is to examine the moderating effects of three contextual variables (ISO 9000 registration, company size and scope of operations) on levels of quality management (QM) and on the effects of QM practices on performance. The paper uses data from 255 Malaysian electrical and electronics organisations using t-test, analysis of variance and hierarchical regressions as statistical tools. The results show that ISO-registered firms, larger firms and multinational firms have higher levels of QM. In addition, QM is more strongly and positively related to performance in larger, multinational firms and firms with quality certification.
URI: http://hdl.handle.net/10045/66485
ISSN: 1478-3363 (Print) | 1478-3371 (Online)
DOI: 10.1080/14783363.2015.1050310
Language: eng
Type: info:eu-repo/semantics/article
Rights: © 2015 Taylor & Francis
Peer Review: si
Publisher version: http://dx.doi.org/10.1080/14783363.2015.1050310
Appears in Collections:INV - EDOCMA - Artículos de Revistas

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