The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry

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Title: The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry
Authors: Molina-Azorín, José F. | Tarí, Juan-José | Pereira-Moliner, Jorge | López-Gamero, María D. | Pertusa-Ortega, Eva
Research Group/s: Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Quality management | Environmental management | Competitive advantage | Hotel | Mixed methods research
Knowledge Area: Organización de Empresas
Issue Date: Oct-2015
Publisher: Elsevier
Citation: Tourism Management. 2015, 50: 41-54. doi:10.1016/j.tourman.2015.01.008
Abstract: This paper reports results derived from a mixed methods study where 13 hotel managers were initially interviewed, followed by a quantitative study of 355 additional managers. Data were analysed using partial least squares path modelling. The research question related to the relationship between quality and environmental management and the competitive advantage sought by hotels. The results indicate that quality management and environmental management permit the improvement of competitive advantage in terms of both costs and differentiation. Moreover, hotels implementing quality programmes find fewer obstacles in implementing environmental management.
Sponsor: This work has been carried out as part of the research project ECO2009-12231 funded by the Spanish Government.
URI: http://hdl.handle.net/10045/53192
ISSN: 0261-5177 (Print) | 1879-3193 (Online)
DOI: 10.1016/j.tourman.2015.01.008
Language: eng
Type: info:eu-repo/semantics/article
Rights: © 2015 Elsevier Ltd.
Peer Review: si
Publisher version: http://dx.doi.org/10.1016/j.tourman.2015.01.008
Appears in Collections:INV - EDOCMA - Artículos de Revistas

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