Interpersonal relations and nurses' job satisfaction through knowledge and usage of relational skills

Please use this identifier to cite or link to this item:
Información del item - Informació de l'item - Item information
Title: Interpersonal relations and nurses' job satisfaction through knowledge and usage of relational skills
Authors: Lapeña Moñux, Yolanda | Cibanal Juan, Luis | Maciá Soler, Loreto | Orts-Cortés, María Isabel | Pedraz Marcos, Azucena
Research Group/s: Grupo Balmis de Investigación en Salud Comunitaria e Historia de la Ciencia | Enfermería y Cultura de los Cuidados
Center, Department or Service: Universidad de Alicante. Departamento de Enfermería
Keywords: Interpersonal relationships | Feedback | Empathy | Nursing staff | Hospital | Spanish nurses
Knowledge Area: Enfermería
Issue Date: Nov-2015
Publisher: Elsevier
Citation: Applied Nursing Research. 2015, 28(4): 257-261. doi:10.1016/j.apnr.2015.01.009
Abstract: Background/rationale: Many interpersonal labor disputes stem from the lack of communication skills and the relational problems in the interactions between health professionals. Aims/methods: A qualitative study was conducted in a Spanish hospital in order to get to know how the communicative interaction between hospital nurses is like in relation to the nurses' interpersonal interaction and communication skills developed in their working relationships. Twenty-one hospital nurses between 29 and 55 years old, working in different wards, were interviewed. Open-ended interview discourses were transcribed verbatim and analyzed using qualitative content analysis. Results: The following four key themes were analyzed: communication and sender; communication and awareness of who has the problem; non-verbal communication; communication and recipient. Conclusion: The results of this study highlight the need to broaden nurses' relational–communication skills in order to increase job satisfaction.
ISSN: 0897-1897 (Print) | 1532-8201 (Online)
DOI: 10.1016/j.apnr.2015.01.009
Language: eng
Type: info:eu-repo/semantics/article
Rights: © 2015 Elsevier Inc.
Peer Review: si
Publisher version:
Appears in Collections:INV - BISCHA - Artículos de Revistas
INV - EYCC - Artículos de Revistas

Files in This Item:
Files in This Item:
File Description SizeFormat 
Thumbnail2015_Lapena_etal_ApplNursingRes_final.pdfVersión final (acceso restringido)182,33 kBAdobe PDFOpen    Request a copy
Thumbnail2015_Lapena_etal_ApplNursingRes_accepted.pdfAccepted Manuscript (acceso abierto)466,21 kBAdobe PDFOpen Preview

Items in RUA are protected by copyright, with all rights reserved, unless otherwise indicated.