Universalistic and Contingent Perspectives on Human Resource Management: An Empirical Study of the Spanish Hotel Industry

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Title: Universalistic and Contingent Perspectives on Human Resource Management: An Empirical Study of the Spanish Hotel Industry
Authors: Úbeda García, Mercedes | Marco-Lajara, Bartolomé | García Lillo, Francisco | Sabater Sempere, Vicente
Research Group/s: Dirección Estratégica, Conocimiento e Innovación en una Economía Global (DECI-GLOBAL) | Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO) | Planificación y Gestión Sostenible del Turismo
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Strategy | Human resource management | Organizational performance | Hotel industry | Spain
Knowledge Area: Organización de Empresas
Issue Date: 2013
Publisher: Routledge
Citation: Journal of Human Resources in Hospitality & Tourism. 2013, 12(1): 26-51. doi:10.1080/15332845.2013.723265
Abstract: This research study's main purpose is to analyze the relationship between global Human Resource Management systems and organizational performance within a sample of Spanish hotels. The aim is to test whether: (a) the “human capital” or make Human Resource Management system has a positive effect on productivity, worker satisfaction, client satisfaction, and owner/shareholder satisfaction; and (b) the fit between the Human Resource Management system and the firm's strategic orientation in hotels exerts a positive impact on organizational performance. The make approach has been shown to produce positive results on several outcome measures; the contingency approach was not tested, though.
URI: http://hdl.handle.net/10045/44416
ISSN: 1533-2845 (Print) | 1533-2853 (Online)
DOI: 10.1080/15332845.2013.723265
Language: eng
Type: info:eu-repo/semantics/article
Rights: © Taylor & Francis Group, LLC
Peer Review: si
Publisher version: http://dx.doi.org/10.1080/15332845.2013.723265
Appears in Collections:INV - DECI-GLOBAL - Artículos de Revistas
INV - PGST - Artículos de Revistas
INV - SIRHO - Artículos de Revistas

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