Relationships with citizens in public management: a study at the largest Spanish Town Halls

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Title: Relationships with citizens in public management: a study at the largest Spanish Town Halls
Authors: González-Ramírez, Reyes | Gascó, José L. | Llopis, Juan
Research Group/s: Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO)
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Participation | Satisfaction | Public management | Survey
Knowledge Area: Organización de Empresas
Issue Date: 4-Dec-2012
Publisher: Springer Science+Business Media New York
Citation: Public Organization Review. 2012, December. doi:10.1007/s11115-012-0213-8
Abstract: This paper provides an analysis of the relationships existing between citizen participation and satisfaction levels within the framework of Spanish local administrations, additionally paying attention to the links between organisational size and the said participation and satisfaction levels. The results of a survey questionnaire answered by 388 Human Resources (HR) managers from the largest Spanish Town Halls were examined for these purposes. A claim is made both to increase the degree of citizen participation in public decision-making and to ensure the delivery of efficient and effective public services that can really meet citizens’ needs in Spanish town Halls.
ISSN: 1566-7170 (Print) | 1573-7098 (Online)
DOI: 10.1007/s11115-012-0213-8
Language: eng
Type: info:eu-repo/semantics/article
Rights: The original publication is available at
Peer Review: si
Publisher version:
Appears in Collections:INV - SIRHO - Artículos de Revistas

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