Levels of quality management in certified firms
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http://hdl.handle.net/10045/12360
| Title: | Levels of quality management in certified firms |
|---|---|
| Authors: | Claver-Cortés, Enrique | Tarí, Juan José |
| Research Group/s: | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental |
| Center, Department or Service: | Universidad de Alicante. Departamento de Organización de Empresas |
| Keywords: | Total quality management | Levels | ISO 9000 | Certified firms |
| Knowledge Area: | Organización de Empresas |
| Issue Date: | Nov-2003 |
| Publisher: | Taylor & Francis |
| Citation: | CLAVER CORTÉS, Enrique; TARÍ GUILLÓ, Juan José. "Levels of quality management in certified firms". Total Quality Management & Business Excellence. Vol. 14, No. 9 (Nov. 2003). ISSN 1478-3363, pp. 981-998 |
| Abstract: | Quality management is formed by a set of elements. In practice, the degree of implementation of these elements varies from one firm to another, which entails different levels of quality management. The purpose of this research is to study the levels of quality management in certified firms, depending on the degree of implementation of quality management factors, by means of a cluster analysis. We intend to obtain new results that confirm or deny previous findings. The results of our study will allow us to verify whether the most advanced certified firms regarding quality management do have a higher degree of implementation of these elements, and therefore are able to obtain better results. |
| URI: | http://hdl.handle.net/10045/12360 |
| ISSN: | 1478-3363 (Print) | 1478-3371 (Online) |
| DOI: | 10.1080/1478336032000151439 |
| Language: | eng |
| Type: | info:eu-repo/semantics/article |
| Rights: | This is an electronic version of an article published in Total Quality Management & Business Excellence ©2003 Copyright Taylor & Francis; Total Quality Management & Business Excellence is available online at http://www.informaworld.com |
| Peer Review: | si |
| Publisher version: | http://dx.doi.org/10.1080/1478336032000151439 |
| Appears in Collections: | INV - EDOCMA - Artículos de Revistas INV - DECI-GLOBAL - Artículos de Revistas |
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| File | Description | Size | Format | |
|---|---|---|---|---|
 TQM-2003.pdf | Versión final (acceso restringido) | 101,73 kB | Adobe PDF | Open Request a copy |
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