Levels of quality management in certified firms

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Title: Levels of quality management in certified firms
Authors: Claver-Cortés, Enrique | Tarí, Juan José
Research Group/s: Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Total quality management | Levels | ISO 9000 | Certified firms
Knowledge Area: Organización de Empresas
Issue Date: Nov-2003
Publisher: Taylor & Francis
Citation: CLAVER CORTÉS, Enrique; TARÍ GUILLÓ, Juan José. "Levels of quality management in certified firms". Total Quality Management & Business Excellence. Vol. 14, No. 9 (Nov. 2003). ISSN 1478-3363, pp. 981-998
Abstract: Quality management is formed by a set of elements. In practice, the degree of implementation of these elements varies from one firm to another, which entails different levels of quality management. The purpose of this research is to study the levels of quality management in certified firms, depending on the degree of implementation of quality management factors, by means of a cluster analysis. We intend to obtain new results that confirm or deny previous findings. The results of our study will allow us to verify whether the most advanced certified firms regarding quality management do have a higher degree of implementation of these elements, and therefore are able to obtain better results.
URI: http://hdl.handle.net/10045/12360
ISSN: 1478-3363 (Print) | 1478-3371 (Online)
DOI: 10.1080/1478336032000151439
Language: eng
Type: info:eu-repo/semantics/article
Rights: This is an electronic version of an article published in Total Quality Management & Business Excellence ©2003 Copyright Taylor & Francis; Total Quality Management & Business Excellence is available online at http://www.informaworld.com
Peer Review: si
Publisher version: http://dx.doi.org/10.1080/1478336032000151439
Appears in Collections:INV - EDOCMA - Artículos de Revistas
INV - DECI-GLOBAL - Artículos de Revistas

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