The relationship between quality management practices and their effects on quality outcomes

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Title: The relationship between quality management practices and their effects on quality outcomes
Authors: Tarí, Juan-José | Molina-Azorín, José F. | Castejón, Juan Luis
Research Group/s: Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental | Habilidades, Competencias e Instrucción
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas | Universidad de Alicante. Departamento de Psicología Evolutiva y Didáctica
Keywords: Quality management | Continuous quality improvement | ISO 9000 | Path analysis | Spain
Knowledge Area: Organización de Empresas
Issue Date: 8-Dec-2006
Publisher: Elsevier
Citation: TARÍ GUILLÓ, Juan José; MOLINA AZORÍN, José Francisco; CASTEJÓN COSTA, Juan Luis. "The relationship between quality management practices and their effects on quality outcomes". European Journal of Operational Research. Vol. 183, Issue 2 (1 Dec. 2007). ISSN 0377-2217, pp. 483-501
Abstract: Recent research into quality management has examined the relationship between quality management and performance. The purpose of this study is to identify the relationships between quality management practices, and to examine the direct and indirect effects of these practices on quality outcomes by means of replication research. The paper uses a path analysis and a research model is tested using cross-section data collected from 106 certified firms in Spain. The findings support the relationships between quality management practices and the positive impact of these practices on quality outcomes. Evidence is also found confirming previous research showing that a firm could transfer the organizational forms and behaviours underlying quality management to other countries with similar cultures. However, as minor differences emerge, managers should consider the cultural issues. The contribution of the paper is that it provides empirical support for direct and indirect effects of quality management on performance in Spain compared to previous studies carried out in USA and Korea.
URI: http://hdl.handle.net/10045/12357
ISSN: 0377-2217 (Print) | 1872-6860 (Online)
DOI: 10.1016/j.ejor.2006.10.016
Language: eng
Type: info:eu-repo/semantics/article
Peer Review: si
Publisher version: http://dx.doi.org/10.1016/j.ejor.2006.10.016
Appears in Collections:INV - EDOCMA - Artículos de Revistas
INV - Habilidades, Competencias e Instrucción - Artículos de Revistas

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