Does quality impact on hotel performance?

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Title: Does quality impact on hotel performance?
Authors: Claver-Cortés, Enrique | Tarí, Juan José | Pereira-Moliner, Jorge
Research Group/s: Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Quality systems | Business perfornance | Hotels | Quality standards | Spain
Knowledge Area: Organización de Empresas
Issue Date: 2006
Publisher: Emerald Group Publishing Limited
Citation: CLAVER CORTÉS, Enrique; TARÍ GUILLÓ, Juan José; PEREIRA MOLINER, Jorge. "Does quality impact on hotel performance?". International Journal of Contemporary Hospitality Management. Vol. 18, No. 4 (2006). ISSN 0959-6119, pp. 350-358
Abstract: Purpose – The aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance. Design/methodology/approach – The methodology selected is a study based on the perceptions of two hotel managers in Spain. Findings – On the one hand, the results show that the most important reasons to adopt and certify quality systems are internal and, on the other hand, that although positive effects on performance can be identified, the impact on financial performance is low. Originality/value – The value of this paper lies in that it provides the perceptions of hotel managers for others who wish to know the reasons leading to the implementation and certification of a quality system and the subsequent impacts on performance.
ISSN: 0959-6119 (Print) | 1757-1049 (Online)
DOI: 10.1108/09596110610665357
Language: eng
Type: info:eu-repo/semantics/article
Peer Review: si
Publisher version:
Appears in Collections:INV - EDOCMA - Artículos de Revistas
INV - DECI-GLOBAL - Artículos de Revistas

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