A proposal for a scale measuring innovation in a total quality management context

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Title: A proposal for a scale measuring innovation in a total quality management context
Authors: Tarí, Juan José | García-Fernández, Mariano
Research Group/s: Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Scale | Incremental and radical innovation | Total quality management | Operational performance | Validity | Reliability
Knowledge Area: Organización de Empresas
Issue Date: 2020
Publisher: Routledge
Citation: Total Quality Management & Business Excellence. 2020, 31(15-16): 1703-1717. https://doi.org/10.1080/14783363.2018.1504622
Abstract: The aim of this study is to propose a measure of innovation dimensions (incremental product innovation, incremental process innovation, radical product innovation, radical process innovation) in a total quality management context. There is a lack of studies developing reliable and valid measurement instruments of innovation to assess innovation dimensions in a total quality culture. The paper identifies the dimensions of innovation and items under each dimension on the basis of a literature review, and examines validity and reliability of the measures using empirical data from 105 organisations in Spain. Empirical results show that the four dimensions of innovation identified are reliable and valid and show the most important types of innovation for improving operational performance. The instrument can be used by managers to assess their innovation level and identify areas for improvement in order to understand the innovation results derived from total quality management practices. Researchers can use the measures to assess the effects of total quality management practices in different innovation dimensions in future studies.
URI: http://hdl.handle.net/10045/110715
ISSN: 1478-3363 (Print) | 1478-3371 (Online)
DOI: 10.1080/14783363.2018.1504622
Language: eng
Type: info:eu-repo/semantics/article
Rights: © 2018 Informa UK Limited, trading as Taylor & Francis Group
Peer Review: si
Publisher version: https://doi.org/10.1080/14783363.2018.1504622
Appears in Collections:INV - EDOCMA - Artículos de Revistas

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