Developing ambidexterity through quality management and their effects on performance

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Title: Developing ambidexterity through quality management and their effects on performance
Authors: Pertusa-Ortega, Eva | Tarí, Juan José | Pereira-Moliner, Jorge | Molina-Azorín, José F. | López-Gamero, María D.
Research Group/s: Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Quality management | Organizational ambidexterity | Performance | Hotel industry
Knowledge Area: Organización de Empresas
Issue Date: Jan-2021
Publisher: Elsevier
Citation: International Journal of Hospitality Management. 2021, 92: 102720. https://doi.org/10.1016/j.ijhm.2020.102720
Abstract: This study analyzes the influence of quality management practices on organizational ambidexterity and on performance, and the mediating role of ambidexterity in the relationship between quality management practices and performance in the hotel industry. The paper uses Partial Least Squares (PLS) analysis based on data from 365 Spanish hotels. The results show that quality management practices favor the development of organizational ambidexterity, that is, they help balance exploitation and exploration activities, and this contributes to improving hotel performance. Moreover, ambidexterity acts as a partial mediator between quality management practices and hotel performance. These findings imply that quality management practices can create an appropriate organizational context to simultaneously develop both service improvements (exploitative innovations) and service innovations (explorative innovations). This paper contributes to theory by developing new knowledge regarding quality management as a facilitator of ambidexterity, and the mediating role of ambidexterity in the relationship between quality management and hotel performance.
Sponsor: This work was supported by the Spanish Ministry of Economy and Competitiveness (grant number ECO2015-67310P).
URI: http://hdl.handle.net/10045/110152
ISSN: 0278-4319 (Print) | 1873-4693 (Online)
DOI: 10.1016/j.ijhm.2020.102720
Language: eng
Type: info:eu-repo/semantics/article
Rights: © 2020 Elsevier Ltd.
Peer Review: si
Publisher version: https://doi.org/10.1016/j.ijhm.2020.102720
Appears in Collections:INV - EDOCMA - Artículos de Revistas

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