Úbeda-García, Mercedes, Claver-Cortés, Enrique, Marco-Lajara, Bartolomé, García-Lillo, Francisco, Zaragoza Sáez, Patrocinio del Carmen
Continuous innovation in the hotel industry: The development of organizational ambidexterity through human capital and organizational culture in Spanish hotels
International Journal of Contemporary Hospitality Management. 2018, 30(12): 3609-3631. doi:10.1108/IJCHM-06-2017-0326
URI: http://hdl.handle.net/10045/84047
DOI: 10.1108/IJCHM-06-2017-0326
ISSN: 0959-6119 (Print)
Abstract: 
Purpose – The purpose of this paper is to explore whether the use of high-performance work systems (HPWSs) facilitates the development of organizational ambidexterity directly or through a mediating variable such as ambidextrous organizational culture. Design/methodology/approach – The theoretical model and the hypotheses proposed were tested using a sample of 100 Spanish hotels. The data analysis method used was the partial least squares. Findings – The results of the research confirm that HPWSs exert a direct influence on organizational ambidexterity. HPWSs shape and integrate exploitative and exploratory activities through the construction of a culture that promotes organizational diversity and shared vision, which are needed to shape a suitable context for ambidexterity. Therefore, ambidextrous organizational culture emerges as a mediating variable between HPWSs and organizational ambidexterity. Finally, the ambidexterity of hotels has a positive impact on their performance. Originality/value – The present paper presents new alternatives when undertaking research on organizational ambidexterity. More specifically, this research incorporates a mediator variable called ambidextrous organizational culture between HPWSs and organizational ambidexterity, which has not been considered before.
Keywords:Performance, High performance work system, Organizational ambidexterity, Ambidextrous organizational culture
Emerald
info:eu-repo/semantics/article