Tarí, Juan José, Sabater Sempere, Vicente
Quality tools and techniques: are they necessary for quality management?
TARÍ GUILLÓ, Juan José; SABATER SEMPERE, Vicente. "Quality tools and techniques: are they necessary for quality management?". International Journal of Production Economics. Vol. 92, Issue 3 (18 Dec. 2004). ISSN 0925-5273, pp. 267-280
URI: http://hdl.handle.net/10045/12359
DOI: 10.1016/j.ijpe.2003.10.018
ISSN: 0925-5273 (Print)
Abstract: 
Total quality management (TQM) has been developed around a number of critical factors. However, TQM is much more than a number of critical factors; it also includes other components, such as tools and techniques for quality improvement. In this paper, we carry out an empirical study in order to verify the importance of these tools and techniques for TQM improvement and their effect upon TQM results. For this purpose, we use the answers provided by the person in charge of quality in 106 ISO-certified firms in Spain.
Keywords:ISO 9000, Quality management, Quality tools
Elsevier
info:eu-repo/semantics/article