Examining the determinants of job satisfaction among tourism workers

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Title: Examining the determinants of job satisfaction among tourism workers
Authors: Lillo-Bañuls, Adelaida | Casado-Díaz, José M. | Simón Pérez, Hipólito J.
Research Group/s: Territorio y Movilidad. Mercados de Trabajo y Vivienda
Center, Department or Service: Universidad de Alicante. Departamento de Análisis Económico Aplicado
Keywords: Job satisfaction | Spain | Tourism industry | Tourism workers
Knowledge Area: Economía Aplicada
Issue Date: 2018
Publisher: SAGE Publications
Citation: Tourism Economics. 2018, 24(8): 980-997. doi:10.1177/1354816618785541
Abstract: Employees’ job satisfaction influences their commitment, affects quality and productivity and is, therefore, crucial for a labour-intensive industry such as tourism. In this article, the determinants of job satisfaction are examined in comparative terms for tourism workers versus those employed in the rest of the service sector. In contrast with previous research, the analysis is not restricted to hospitality workers, includes all types of occupations, and is based on a nationwide representative sample. The explanatory models of job satisfaction are estimated using ordered logit techniques, considering personal and household characteristics as well as objective and subjective job characteristics. The results indicate that job satisfaction is significantly lower among tourism workers and that in some cases notable differences exist between the factors influencing job satisfaction in the tourism sector compared with the rest of the service sector, which might be relevant for managers and policymakers.
Sponsor: This work was supported by the Spanish Ministry of Economy and Competitiveness (MINECO) under grants CSO2017-86474-R and CSO2014-55780-C3-2-P (National Plan for Research, Development and Innovation) (MINECO/AEI/ERDF, EU).
URI: http://hdl.handle.net/10045/86999
ISSN: 1354-8166 (Print) | 2044-0375 (Online)
DOI: 10.1177/1354816618785541
Language: eng
Type: info:eu-repo/semantics/article
Rights: © The Author(s) 2018
Peer Review: si
Publisher version: https://doi.org/10.1177/1354816618785541
Appears in Collections:INV - TEYMO - Artículos de Revistas / Journal Articles

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