Continuous innovation in the hotel industry: The development of organizational ambidexterity through human capital and organizational culture in Spanish hotels

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Title: Continuous innovation in the hotel industry: The development of organizational ambidexterity through human capital and organizational culture in Spanish hotels
Authors: Úbeda García, Mercedes | Claver-Cortés, Enrique | Marco-Lajara, Bartolomé | García Lillo, Francisco | Zaragoza Sáez, Patrocinio del Carmen
Research Group/s: Dirección Estratégica, Conocimiento e Innovación en una Economía Global (DECI-GLOBAL)
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Performance | High performance work system | Organizational ambidexterity | Ambidextrous organizational culture
Knowledge Area: Organización de Empresas
Issue Date: 2018
Publisher: Emerald
Citation: International Journal of Contemporary Hospitality Management. 2018, 30(12): 3609-3631. doi:10.1108/IJCHM-06-2017-0326
Abstract: Purpose – The purpose of this paper is to explore whether the use of high-performance work systems (HPWSs) facilitates the development of organizational ambidexterity directly or through a mediating variable such as ambidextrous organizational culture. Design/methodology/approach – The theoretical model and the hypotheses proposed were tested using a sample of 100 Spanish hotels. The data analysis method used was the partial least squares. Findings – The results of the research confirm that HPWSs exert a direct influence on organizational ambidexterity. HPWSs shape and integrate exploitative and exploratory activities through the construction of a culture that promotes organizational diversity and shared vision, which are needed to shape a suitable context for ambidexterity. Therefore, ambidextrous organizational culture emerges as a mediating variable between HPWSs and organizational ambidexterity. Finally, the ambidexterity of hotels has a positive impact on their performance. Originality/value – The present paper presents new alternatives when undertaking research on organizational ambidexterity. More specifically, this research incorporates a mediator variable called ambidextrous organizational culture between HPWSs and organizational ambidexterity, which has not been considered before.
URI: http://hdl.handle.net/10045/84047
ISSN: 0959-6119 (Print) | 1757-1049 (Online)
DOI: 10.1108/IJCHM-06-2017-0326
Language: eng
Type: info:eu-repo/semantics/article
Rights: © Emerald Publishing Limited
Peer Review: si
Publisher version: https://doi.org/10.1108/IJCHM-06-2017-0326
Appears in Collections:INV - DECI-GLOBAL - Artículos de Revistas

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