Hard quality management and performance: the moderating role of soft quality management
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Título: | Hard quality management and performance: the moderating role of soft quality management |
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Autor/es: | Abdullah, Muhammad Madi Bin | Tarí, Juan José |
Grupo/s de investigación o GITE: | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Quality management | Soft quality management | Hard quality management | Malaysia | Moderating effects | Performance |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | 2017 |
Editor: | University of Montenegro. Center for Quality | University of Kragujevac. Center for Quality | International Association for Quality and Quality of Life Research |
Cita bibliográfica: | International Journal for Quality Research. 2017, 11(3): 587-602. doi:10.18421/IJQR11.03-07 |
Resumen: | The main aim of this study is to examine the moderating role of soft quality management practices (management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier relationship) between hard quality management and performance. The study uses data from 255 Electrical & Electronic organizations in Malaysia. A stepwise regression method was used. The results provided empirical support for the moderating role of soft quality management practices on the relationship between hard quality management and performance in a Malaysian context. |
URI: | http://hdl.handle.net/10045/70569 |
ISSN: | 1800-6450 (Print) | 1800-7473 (Online) |
DOI: | 10.18421/IJQR11.03-07 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | Creative Commons Attribution-NonCommercial 4.0 International License |
Revisión científica: | si |
Versión del editor: | http://dx.doi.org/10.18421/IJQR11.03-07 |
Aparece en las colecciones: | INV - EDOCMA - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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2017_Abdullah_Tari_IntJQualRes.pdf | 389,88 kB | Adobe PDF | Abrir Vista previa | |
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