Modos de conducir las relaciones interpersonales en interacciones de atención al público: el caso de las farmacias en Sevilla y Londres

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Title: Modos de conducir las relaciones interpersonales en interacciones de atención al público: el caso de las farmacias en Sevilla y Londres
Authors: Hernández López, Mariola | Placencia, María Elena
Keywords: Interacción verbal | Relaciones interpersonales | Diferenciación cultural | Cortesía | Análisis de la conversación | Farmacias | Sevilla | Londres
Issue Date: 2004
Publisher: Universidad de Alicante. Departamento de Filología Española, Lingüística General y Teoría de la Literatura
Citation: HERNÁNDEZ LÓPEZ, Mariola; PLACENCIA, María Elena. “Modos de conducir las relaciones interpersonales en interacciones de atención al público: el caso de las farmacias en Sevilla y Londres”. ELUA. Estudios de Lingüística. N. 18 (2004). ISSN 0212-7636, pp. 129-150
Abstract: This paper offers a contrastive analysis of the "rapport management" strategies (cfr. Spencer-Oatey, 2000) employed by pharmacists and their costumers in interactions in pharmacies in Seville and London. The behaviour of Sevillians and Londoners was found to vary along five main dimensions or "socio-pragmatics interactional principies" (cfr. Spencer-Oatey and Jiang, 2003): (1) formality vs. informality, (2) consensus vs. self-affirmation, (3) dyadic vs. gregarious / public communication, (4) restraint vs. talkativeness, and (5) directness vs. indirectness in the formulation of the transation. Also following Spencer-Oatey (in press), the paper attempts to explain the motivations behind the preferences exhibited by bouth groups, with particular reference to considerations of "face", the goals that the interactants pursue, and their rights and obligations in relation to the type of activity that they are engaged in.
URI: http://hdl.handle.net/10045/6120 | http://dx.doi.org/10.14198/ELUA2004.18.07
ISSN: 0212-7636
DOI: 10.14198/ELUA2004.18.07
Language: spa
Type: info:eu-repo/semantics/article
Appears in Collections:Revistas - ELUA - 2004, N. 18

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