Quality certification, performance and size in hotel chains
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http://hdl.handle.net/10045/51812
Título: | Quality certification, performance and size in hotel chains |
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Autor/es: | Pereira-Moliner, Jorge | Tarí, Juan José |
Grupo/s de investigación o GITE: | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Quality certification | ICTE Q certificate | Performance | Size | Hotel chains |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | abr-2015 |
Editor: | IP Publishing |
Cita bibliográfica: | Tourism Economics. 2015, 21(2): 307-324. doi:10.5367/te.2013.0352 |
Resumen: | This paper examines the relationship between quality certification and performance, and quality certification and size in hotel chains operating in Spain. In an initial phase, a quantitative study is made with secondary and objective data to analyse these relationships. In a second phase, a qualitative analysis is applied to reach a better understanding of the quantitative results. The findings show that chains with certified hotels achieve better performance levels; that better performance levels increase with the percentage of certified hotels within the chain; and that quality certification has positive effects on some performance variables. In addition, size is not a key factor for certification, although it could be an enabler. |
URI: | http://hdl.handle.net/10045/51812 |
ISSN: | 1354-8166 (Print) | 2044-0375 (Online) |
DOI: | 10.5367/te.2013.0352 |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Derechos: | © IP Publishing Ltd. |
Revisión científica: | si |
Versión del editor: | http://dx.doi.org/10.5367/te.2013.0352 |
Aparece en las colecciones: | INV - EDOCMA - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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2015_Pereira_Tari_TourismEcon.pdf | 101,86 kB | Adobe PDF | Abrir Vista previa | |
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