Information systems outsourcing satisfaction: some explanatory factors
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http://hdl.handle.net/10045/48025
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Camp Dublin Core | Valor | Idioma |
---|---|---|
dc.contributor | Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO) | es |
dc.contributor.author | González-Ramírez, Reyes | - |
dc.contributor.author | Gascó, José L. | - |
dc.contributor.author | Llopis, Juan | - |
dc.contributor.other | Universidad de Alicante. Departamento de Organización de Empresas | es |
dc.date.accessioned | 2015-07-02T07:00:08Z | - |
dc.date.available | 2015-07-02T07:00:08Z | - |
dc.date.issued | 2015 | - |
dc.identifier.citation | Industrial Management & Data Systems. 2015, 115(6): 1067-1085. doi:10.1108/IMDS-01-2015-0030 | es |
dc.identifier.issn | 0263-5577 (Print) | - |
dc.identifier.issn | 1758-5783 (Online) | - |
dc.identifier.uri | http://hdl.handle.net/10045/48025 | - |
dc.description.abstract | Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with outsourcing. | es |
dc.language | eng | es |
dc.publisher | Emerald Group Publishing Limited | es |
dc.rights | © Emerald Group Publishing Limited | es |
dc.subject | Satisfaction | es |
dc.subject | Outsourcing | es |
dc.subject | Success | es |
dc.subject | SEM | es |
dc.subject | Information systems | es |
dc.subject | Perceived benefits | es |
dc.subject.other | Organización de Empresas | es |
dc.title | Information systems outsourcing satisfaction: some explanatory factors | es |
dc.type | info:eu-repo/semantics/article | es |
dc.peerreviewed | si | es |
dc.identifier.doi | 10.1108/IMDS-01-2015-0030 | - |
dc.relation.publisherversion | http://dx.doi.org/10.1108/IMDS-01-2015-0030 | es |
dc.identifier.cvID | A7708366 | - |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
Apareix a la col·lecció: | INV - SIRHO - Artículos de Revistas |
Arxius per aquest ítem:
Arxiu | Descripció | Tamany | Format | |
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IMDSSatisfactionFinalJune2015.pdf | Versión final (acceso restringido) | 332,34 kB | Adobe PDF | Obrir Sol·licitar una còpia |
BISSatisfactionOutfinal2015.pdf | Preprint (acceso abierto) | 363,71 kB | Adobe PDF | Obrir Vista prèvia |
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