Relationships with citizens in public management: a study at the largest Spanish Town Halls

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dc.contributorSistemas de Información y Recursos Humanos en las Organizaciones (SIRHO)es
dc.contributor.authorGonzález-Ramírez, Reyes-
dc.contributor.authorGascó, José L.-
dc.contributor.authorLlopis, Juan-
dc.contributor.otherUniversidad de Alicante. Departamento de Organización de Empresases
dc.identifier.citationPublic Organization Review. 2012, December. doi:10.1007/s11115-012-0213-8es
dc.identifier.issn1566-7170 (Print)-
dc.identifier.issn1573-7098 (Online)-
dc.description.abstractThis paper provides an analysis of the relationships existing between citizen participation and satisfaction levels within the framework of Spanish local administrations, additionally paying attention to the links between organisational size and the said participation and satisfaction levels. The results of a survey questionnaire answered by 388 Human Resources (HR) managers from the largest Spanish Town Halls were examined for these purposes. A claim is made both to increase the degree of citizen participation in public decision-making and to ensure the delivery of efficient and effective public services that can really meet citizens’ needs in Spanish town
dc.publisherSpringer Science+Business Media New Yorkes
dc.rightsThe original publication is available at www.springerlink.comes
dc.subjectPublic managementes
dc.subject.otherOrganización de Empresases
dc.titleRelationships with citizens in public management: a study at the largest Spanish Town Hallses
Appears in Collections:INV - SIRHO - Artículos de Revistas

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