The self-assessment process and impacts on performance: a case study
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Título: | The self-assessment process and impacts on performance: a case study |
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Autor/es: | Tarí, Juan José | Heras Saizarbitoria, Iñaki |
Grupo/s de investigación o GITE: | Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental |
Centro, Departamento o Servicio: | Universidad de Alicante. Departamento de Organización de Empresas |
Palabras clave: | Quality management | Total quality management | Self-assessment | EFQM model |
Área/s de conocimiento: | Organización de Empresas |
Fecha de publicación: | 2012 |
Editor: | University of Podgorica. Center for Quality | University of Kragujevac. Center for Quality |
Cita bibliográfica: | International Journal for Quality Research. 2012, 6(4): 343-354 |
Resumen: | The purpose of this paper is to analyze the effectiveness of the European Foundation for Quality Management model self-assessment process and its effects on performance in a private manufacturing firm. A case study is used, considering the analysis of primary and secondary data. This paper explains the self-assessment process using a workshop approach, and identifies benefits, difficulties and success factors. It also shows that self-assessment has partly improved performance and the attitudes and behaviour of management and employees, reinforcing the firm’s competitiveness. The contribution of this paper is to provide lessons for managers of other organisations to learn from. |
URI: | http://hdl.handle.net/10045/35465 |
ISSN: | 1800-6450 | 1800-7473 (Online) |
Idioma: | eng |
Tipo: | info:eu-repo/semantics/article |
Revisión científica: | si |
Versión del editor: | http://www.ijqr.net/ |
Aparece en las colecciones: | INV - EDOCMA - Artículos de Revistas |
Archivos en este ítem:
Archivo | Descripción | Tamaño | Formato | |
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2012_Tari_Heras_IJQR.pdf | 371,19 kB | Adobe PDF | Abrir Vista previa | |
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