Innovation in public services: the case of Spanish local government

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Title: Innovation in public services: the case of Spanish local government
Authors: González-Ramírez, Reyes | Llopis, Juan | Gascó, José L.
Research Group/s: Sistemas de Información y Recursos Humanos en las Organizaciones (SIRHO)
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Innovation | Public administration | Strategy | Spain
Knowledge Area: Organización de Empresas
Date Created: 2013
Issue Date: 5-Mar-2013
Publisher: Elsevier
Citation: GONZALEZ, Reyes; LLOPIS, Juan; GASCO, Jose. “Innovation in public services: the case of Spanish local government”. Journal of Business Research. Vol. 66, Issue 10 (Oct. 2013). ISSN 0148-2963, pp. 2024-2033
Abstract: The present paper aims to determine the level of implementation of innovations in Spanish local government as well as to identify which types of innovations are most common. The paper also considers the link between innovative behavior and organizational size. However, since innovations cannot occur as isolated phenomena but rather as a part of corporate strategy, the study compares the innovative behavior of the local governments analyzed with their typologies or strategic profiles. In order to achieve the aforementioned aims, the paper uses a survey of the Human Resource Managers of Town Halls in the largest Spanish municipalities. The results of this survey show that the most frequent innovations in the local governments analyzed are collaborative; the largest town halls show more propensities to innovate and they focus on external relationships which are collaborative and on the basis on Information and Communication Technologies. The study reconfirms that town halls with a prospective profile are the most innovative.
Sponsor: This work received support from the University of Alicante (Spain) – Vicerrectorado de Investigación, Desarrollo e Innovación – [GRE-09-08] and from the Valencia Government – Consellería de Educación de la Generalitat Valenciana – (GV72011/029).
ISSN: 0148-2963 (Print) | 1873-7978 (Online)
DOI: 10.1016/j.jbusres.2013.02.028
Language: eng
Type: info:eu-repo/semantics/article
Peer Review: si
Publisher version:
Appears in Collections:INV - SIRHO - Artículos de Revistas

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