Development of a measure to assess quality management in certified firms
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http://hdl.handle.net/10045/1674
| Title: | Development of a measure to assess quality management in certified firms |
|---|---|
| Authors: | Conca Flor, Francisco José | Llopis, Juan | Tarí, Juan-José |
| Research Group/s: | Dirección de Sistemas de Información y de Recursos Humanos |
| Center, Department or Service: | Universidad de Alicante. Departamento de Organización de Empresas |
| Keywords: | Quality management | ISO 9000 | Certification | Survey |
| Knowledge Area: | Organización de Empresas |
| Date Created: | 2002 |
| Issue Date: | Aug-2004 |
| Publisher: | Elsevier |
| Citation: | CONCA FLOR, Francisco José; LLOPIS TAVERNER, Juan; TARÍ GUILLÓ, Juan José. “Development of a measure to assess quality management in certified firms”. European Journal of Operational Research. Vol. 156, Issue 3 (Aug. 2004). ISSN 0377-2217, pp. 683-697 |
| Abstract: | The theory of quality management has been studied from different areas: quality leaders' ideas, empirical research and formal evaluation models. This has helped identify a set of critical factors for a successful implementation, as a way to improve customer satisfaction and performance. Our study reviews the literature from these three points of view, in order to identify measures for change towards a quality culture, which can be empirically tested from the answers provided by those responsible for quality in 106 certified firms. The results yield a valid, reliable scale and provide empirical support so that managers know what to do in order to advance towards total quality management. |
| URI: | http://hdl.handle.net/10045/1674 |
| ISSN: | 0377-2217 |
| DOI: | 10.1016/S0377-2217(03)00145-0 |
| Language: | eng |
| Type: | info:eu-repo/semantics/article |
| Peer Review: | si |
| Publisher version: | http://dx.doi.org/10.1016/S0377-2217(03)00145-0 |
| Appears in Collections: | INV - SIRHO - Artículos de Revistas |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
 Development of a measure to assess quality management in certified firms.pdf | Versión final (acceso restringido) | 296,13 kB | Adobe PDF | Open Request a copy |
 Development_of_a_measure_to_assess_quality.pdf | Versión revisada (acceso libre) | 83,36 kB | Adobe PDF | Open Preview |
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