Public administration: from bureaucratic culture to citizen-oriented culture
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Campo DC | Valor | Idioma |
---|---|---|
dc.contributor | Dirección de Sistemas de Información y de Recursos Humanos | en |
dc.contributor.author | Claver-Cortés, Enrique | - |
dc.contributor.author | Llopis, Juan | - |
dc.contributor.author | Gascó, José L. | - |
dc.contributor.author | Molina Manchón, Hipólito | - |
dc.contributor.author | Conca Flor, Francisco José | - |
dc.contributor.other | Universidad de Alicante. Departamento de Organización de Empresas | en |
dc.date.accessioned | 2007-09-12T12:16:10Z | - |
dc.date.available | 2007-09-12T12:16:10Z | - |
dc.date.created | 1999 | - |
dc.date.issued | 1999 | - |
dc.identifier.citation | CLAVER CORTÉS, Enrique, et al. “Public administration: from bureaucratic culture to citizen-oriented culture”. International Journal of Public Sector Management. 1999, Vol. 12, Issue 5. ISSN 0951-3558, pp. 455-464 | en |
dc.identifier.issn | 0951-3558 | - |
dc.identifier.uri | http://hdl.handle.net/10045/1671 | - |
dc.description.abstract | This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in public administration, the role of culture in these agencies and how a diagnosis of such culture is made. Then, it describes the problems of bureaucratic culture, typical of many public agencies, and briefly describes the features of a public service, citizen-oriented culture. Finally, it proposes a specific methodology for the modification of a bureaucratic culture into a culture based on the notion of serving the citizen, together with an analysis of when modification is necessary. | en |
dc.language | eng | en |
dc.publisher | MCB University Press | en |
dc.subject | Corporate culture | en |
dc.subject | Public administration | en |
dc.subject | Organizational change | en |
dc.subject | Bureaucracy | en |
dc.subject.other | Organización de Empresas | en |
dc.title | Public administration: from bureaucratic culture to citizen-oriented culture | en |
dc.type | info:eu-repo/semantics/article | en |
dc.peerreviewed | si | en |
dc.identifier.doi | 10.1108/09513559910300226 | - |
dc.relation.publisherversion | http://dx.doi.org/10.1108/09513559910300226 | - |
dc.rights.accessRights | info:eu-repo/semantics/restrictedAccess | - |
Aparece en las colecciones: | INV - SIRHO - Artículos de Revistas INV - DECI-GLOBAL - Artículos de Revistas |
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Archivo | Descripción | Tamaño | Formato | |
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Public Administratuon From Bureaucratic to citizen oriented culture.pdf | Versión final | 84,49 kB | Adobe PDF | Abrir Solicitar una copia |
Public_administration_From_bureocratic.pdf | Versión revisada | 411,56 kB | Adobe PDF | Abrir Vista previa |
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