Public administration: from bureaucratic culture to citizen-oriented culture
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http://hdl.handle.net/10045/1671
Title: | Public administration: from bureaucratic culture to citizen-oriented culture |
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Authors: | Claver-Cortés, Enrique | Llopis, Juan | Gascó, José L. | Molina Manchón, Hipólito | Conca Flor, Francisco José |
Research Group/s: | Dirección de Sistemas de Información y de Recursos Humanos |
Center, Department or Service: | Universidad de Alicante. Departamento de Organización de Empresas |
Keywords: | Corporate culture | Public administration | Organizational change | Bureaucracy |
Knowledge Area: | Organización de Empresas |
Date Created: | 1999 |
Issue Date: | 1999 |
Publisher: | MCB University Press |
Citation: | CLAVER CORTÉS, Enrique, et al. “Public administration: from bureaucratic culture to citizen-oriented culture”. International Journal of Public Sector Management. 1999, Vol. 12, Issue 5. ISSN 0951-3558, pp. 455-464 |
Abstract: | This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in public administration, the role of culture in these agencies and how a diagnosis of such culture is made. Then, it describes the problems of bureaucratic culture, typical of many public agencies, and briefly describes the features of a public service, citizen-oriented culture. Finally, it proposes a specific methodology for the modification of a bureaucratic culture into a culture based on the notion of serving the citizen, together with an analysis of when modification is necessary. |
URI: | http://hdl.handle.net/10045/1671 |
ISSN: | 0951-3558 |
DOI: | 10.1108/09513559910300226 |
Language: | eng |
Type: | info:eu-repo/semantics/article |
Peer Review: | si |
Publisher version: | http://dx.doi.org/10.1108/09513559910300226 |
Appears in Collections: | INV - SIRHO - Artículos de Revistas INV - DECI-GLOBAL - Artículos de Revistas |
Files in This Item:
File | Description | Size | Format | |
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Public Administratuon From Bureaucratic to citizen oriented culture.pdf | Versión final | 84,49 kB | Adobe PDF | Open Request a copy |
Public_administration_From_bureocratic.pdf | Versión revisada | 411,56 kB | Adobe PDF | Open Preview |
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