Public administration: from bureaucratic culture to citizen-oriented culture

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Title: Public administration: from bureaucratic culture to citizen-oriented culture
Authors: Claver-Cortés, Enrique | Llopis, Juan | Gascó, José L. | Molina Manchón, Hipólito | Conca Flor, Francisco José
Research Group/s: Dirección de Sistemas de Información y de Recursos Humanos
Center, Department or Service: Universidad de Alicante. Departamento de Organización de Empresas
Keywords: Corporate culture | Public administration | Organizational change | Bureaucracy
Knowledge Area: Organización de Empresas
Date Created: 1999
Issue Date: 1999
Publisher: MCB University Press
Citation: CLAVER CORTÉS, Enrique, et al. “Public administration: from bureaucratic culture to citizen-oriented culture”. International Journal of Public Sector Management. 1999, Vol. 12, Issue 5. ISSN 0951-3558, pp. 455-464
Abstract: This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in public administration, the role of culture in these agencies and how a diagnosis of such culture is made. Then, it describes the problems of bureaucratic culture, typical of many public agencies, and briefly describes the features of a public service, citizen-oriented culture. Finally, it proposes a specific methodology for the modification of a bureaucratic culture into a culture based on the notion of serving the citizen, together with an analysis of when modification is necessary.
ISSN: 0951-3558
DOI: 10.1108/09513559910300226
Language: eng
Type: info:eu-repo/semantics/article
Peer Review: si
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INV - DECI-GLOBAL - Artículos de Revistas

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