Business Process Management for optimizing clinical processes: A systematic literature review

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Title: Business Process Management for optimizing clinical processes: A systematic literature review
Authors: Ramón-Fernández, Alberto de | Ruiz-Fernandez, Daniel | Sabuco García, Yolanda
Research Group/s: Ingeniería Bioinspirada e Informática para la Salud
Center, Department or Service: Universidad de Alicante. Departamento de Tecnología Informática y Computación
Keywords: Business Process Management | Healthcare | Process optimization | Quality improvement
Knowledge Area: Arquitectura y Tecnología de Computadores
Issue Date: 2020
Publisher: SAGE Publications
Citation: Health Informatics Journal. 2020, 26(2): 1305-1320. doi:10.1177/1460458219877092
Abstract: Business Process Management is a new strategy for process management that is having a major impact today. Mainly, its use is focused on the industrial, services, and business sector. However, in recent years, it has begun to apply for optimizing clinical processes. So far, no studies that evaluate its true impact on the healthcare sector have been found. This systematic review aims to assess the results of the application of Business Process Management methodology on clinical processes, analyzing whether it can become a useful tool to improve the effectiveness and quality of processes. We conducted a systematic literature review using ScienceDirect, Web of Science, Scopus, PubMed, and Springer databases. After the electronic search process in different databases, 18 articles met the pre-established requirements. The findings support the use of Business Process Management as an effective methodology to optimize clinical processes. Business Process Management has proven to be a feasible and useful methodology to design and optimize clinical processes, as well as to automate tasks. However, a more comprehensive follow-up of this methodology, better technological support, and greater involvement of all the clinical staff are factors that play a key role for the development of its true potential.
Sponsor: This work was supported by the Ministerio de Economía y Competitividad of the Spanish Government (ref. TIN2014-53067-C3-1-R) and co-financed by FEDER.
ISSN: 1460-4582 (Print) | 1741-2811 (Online)
DOI: 10.1177/1460458219877092
Language: eng
Type: info:eu-repo/semantics/article
Rights: © The Author(s) 2019. Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License ( which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (
Peer Review: si
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